JOB SUMMARY
The Client Relations Manager (CRM) is responsible for deepening client relationships and increasing revenue within assigned accounts. Acts as the primary point-of-contact for all client communications, activities and directives including, but not limited to, quote, creative and engineering requests. Oversees all awarded projects from inception to completion and is accountable for being the expert on all aspects of the customer’s business portfolio. Actively looks for ways to add value to the client relationship and partners closely with the Yunker senior account executive and project management teams to ensure accurate, complete understanding and execution of the customer’s needs, expectations and specific project requirements. Must have demonstrated experience in a customer-facing role, project management coordination, delegation and execution expertise, and the ability to maintain or exceed the professional standards required by Yunker Industries. Requires a strong aptitude for critical, analytical and strategic thinking, along with the ability to provide leadership and coaching to the project management team.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Acts as the client liaison for all project management logistics and owns the internal orchestration of tasks and the execution of all project deliverables.
• Reviews and/or submits all RFQ estimating opportunities with precision and attention to detail; proactively collaborates with the senior account executive and/or the client to ensure the accuracy and comprehensiveness of the information.
• Works closely with the senior project manager to ensure the project management team fully understands all aspects of a given project. Assists with the delegation of tasks to project management team members to expedite internal job assignments and keep the project moving forward.
• Fluent in the operation and performance of all Pace ERP system and Yunker process requirements related to the company’s sales support efforts.
• Requires a full understanding of, and the ability to perform, the job duties and responsibilities of project management staff. Estimates, writes and plans jobs accurately and completely as needed.
• Provides leadership, coaching and feedback to the project management team including, but not limited to, the development of customer-specific standards, metrics and requirements, overseeing work quality and execution, managing deadlines and ensuring quality control/inspection functions are completed.
• Is the subject matter expert on all aspects of assigned customer accounts. Exhibits a complete understanding of each client’s business, products, projects and expectations.
• Collaborates, supports and facilitates inter-departmental communication efforts and coordinates follow-up activities with resource departments like industrial design, installation, creative and prototype for new concepts and complex projects. Works closely with production departments on all projects.
• Continuously looks for new ways to add value to the client relationship – through customer service, data management, reporting, proactive communication, presentations, new material recommendations and the use of other sales and marketing tools.
• Assists in the training and development of the project management team in respect to customer service and project management skills and activities.
• Some travel is required to cultivate the client relationship, collaborate on awarded projects, recommend new projects and assist the customer with go-forward decision making to further grow the business.
• Supports the director of client services by performing various tasks as assigned.
• Works closely with the executive management team to strategize on pricing, sales forecasting and issue resolution to ensure customer satisfaction and continued business growth.

SUPERVISORY RESPONSIBILITIES
The client relations manager must exhibit leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws. Must be able to maintain employee confidentialities and be familiar with and be able to execute in accordance with all HR policies. Must also have the ability to effectively direct and supervise project management staff as assigned.

QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). Collegiate degree preferred. A minimum of 5 years of related experience and/or training or equivalent combination of education and experience is required. Experience in a customer-facing role, supervisory experience and graphic print industry experience are strongly preferred.

LANGUAGE SKILLS
Fluent in English (written and verbal). This person must be able to effectively communicate both verbally and in writing with people at all levels within Yunker Industries and client organizations.

ORGANIZATIONAL SKILLS
Must have strong time management and prioritizing capabilities. Able to organize, manage and complete all workflow commitments based on organizational and customer demands. Strong personal communication skills and the ability to work with constantly changing priorities are required.

COMPUTER SKILLS
Computer knowledge is required including proficiency in Microsoft Office applications. Must have the ability to learn the company’s Pace ERP system in order to estimate, enter jobs and plan jobs following Yunker-Pace processes and procedures. Pace system experience is preferred. Possesses the ability to accurately and efficiently perform daily data entry operations. Must be able to accurately link files in the job Reference Data tab and be able to navigate/utilize all LAN resources.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to solve conceptual math problems efficiently and accurately.

REASONING ABILITY
Must have the ability to think logically and critically toward the execution of written and oral instructions. Able to solve variable based problems. Has the aptitude to learn, perform and train to internal production processes and procedures.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment is fast paced and may require overtime as the workload dictates. While the vast majority of the employee’s time will be spent in their described work area there will be times when effort and leadership will be required in the production area to ensure accurate and timely project execution.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB SUMMARY
Helps with all activities associated with Finished Goods/Warehouse inventory. Must be reliable, willing to learn and capable of working alone or with others while maintaining accuracy and speed. Responsible for moving, counting, picking and packing FG inventory. Must understand and adhere to company policies and procedures for filling out paperwork and using the Pace ERP system. Attention to detail is critical as is the ability to effectively and efficiently complete daily workload requirements

ESSENTIAL DUTIES and RESPONSIBILITIES

• Pull FG releases accurately and in a timely manner.
• Good time management skills – must be able to multi-task and complete all daily workload obligations in a fast-paced, interruption driven environment.
• Print Finished Goods Pick & Pack ticket paperwork.
• QC pulls done by other Finished Goods/Warehouse team members.
• Evaluate and understand Transit Ticket information provided with incoming FG product. Verify counts/item numbers.
• Accurately fill out FG product location change information on Transit Tickets and Movement Tickets.
• Understand Yunker’s FG inventory system – requires the ability to differentiate between customer paid inventory and company owned overage inventory.
• Ability to accurately identify, count and locate FG inventory.
• Must be able to identify/locate different types of pallets and accurately fill out pallet-related paperwork.
• Responsible for accurately taking QC photos. Verifying the clarity and content of each photograph is essential.
• Operate a forklift – Yunker to provide training/certification.
• Routinely use a 15’-20’ platform ladder.
• Understand and maintain inventory identification placards.
• Ability to adapt to changing priorities and address revisions to FG releases.
• Undertake special projects and other duties as assigned at the direction of the FG supervisor or Executive Management.
• Understand and/or Execute:
  • Consolidation
  • Audits
  • Cycle Counts
  • Cleanliness of work area and equipment
  • Restocking
  • QC Procedures
  • Movement of FG inventory
  • Default locations

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. A minimum of 1 to 3 years of warehouse/inventory related experience and/or training or equivalent combination of education and experience is preferred.

LANGUAGE SKILLS
Fluency in English (written and verbal).

ORGANIZATIONAL SKILLS
Requires strong time management and prioritizing skills.

COMPUTER SKILLS
Basic computer knowledge is required. Must have the ability to learn the company’s Pace ERP system in order to print out Finished Goods paperwork and navigate LAN resources (directories, files, printers, etc.) Have the ability to read and comprehend ERP Pick Tickets and Packaging lists, along with other FG-Warehouse paperwork requirements including Transit Tickets and Movement Tickets. Prefer proficiency in Microsoft Word, Excel and Outlook.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide. Counting accuracy is critical.

REASONING ABILITY
Must have the ability to apply common sense understanding and carry out written or oral instructions. Ability to deal with problems involving a few concrete variables in standard situations. Ability to learn, execute and train to internal production processes and procedures.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is regularly required to stoop, kneel, or crouch. The employee must regularly lift/or move up to 25 pounds and occasionally lift and/or move 50 pounds. Be able to climb 15’-20’ FG ladder platforms. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. This person must be able to work overtime as required by job completion deadlines or Supervisor’s request.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

JOB SUMMARY
The Project Manager (PM) is primarily responsible for the error free execution of customer projects within assigned accounts. Attention to detail is crucial as is the ability to effectively and efficiently complete daily workload requirements. The ability to understand and adhere to company policies and procedures for filling out paperwork and using the Pace ERP system is critical. Acts as the communication link between the customer, senior account executive/senior project manager and all internal departments, and works closely with these groups to ensure an accurate, complete understanding of the customer’s needs, expectations and specific project requirements. Receives and processes customer inquiries and requests, obtains and assembles information and reports and carries the chief responsibility for job writing and job planning. Oversees jobs as they progress through the production process including ensuring Quality Control procedures are followed to meet or exceed the customer’s expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Manages internal and external project deliverables for assigned tasks within specified customer accounts
• Accurately executes simple to moderate projects with little or no assistance.
• Fluent in the operation and accurate performance of all Pace ERP system and Yunker process requirements related to the company’s sales support efforts.
• Accurately executes moderate to complex projects with little or no assistance.
• Adheres to customer-specific standards, metrics and requirements while maintaining work quality and the timely completion of all deliverables. Maintains client reporting as required.
• Works directly with customers as needed and/or based on the client relationship.
• Enters and plans jobs and is responsible for overseeing jobs as they progress through the production process to ensure accurate, timely completion. May also be required to estimate jobs.
• Ensures quality control/inspection functions are completed.
• Supports and facilitates all inter-departmental communication efforts and coordinates follow-up activities with resource departments as needed. Coordinates with the senior project manager, client relations manager and senior account executive when necessary. Supports the director of account services in various tasks as assigned.
• Partners with other internal stakeholders to ensure the efficient execution of all job requirements.
• Responsible for the inspection of jobs, performing quality control checks of content, print quality/color, finishing and packaging as needed and/or required by customer specifications. Includes involvement in final pack outs to ensure accurate packaging.
• Supports the director of account services in various tasks as assigned.
• Handles Finished Goods inventory management – evaluates reports and initiates new part number institution and entry.
• Maintains or exceeds the professional standards established by Yunker Inc. executive management team.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). Collegiate degree preferred. Minimum of 1 year of related experience and/or training; or an equivalent combination of education and experience.

LANGUAGE SKILLS
Fluency in English (written and verbal). Must be able to follow written and verbal instructions. This person must be able to effectively communicate both verbally and in writing with people at all levels within Yunker Industries and client organizations.

ORGANIZATIONAL SKILLS
Must have strong time management and prioritizing capabilities. Able to organize, manage and complete all workflow commitments based on organizational and customer demands. Strong personal communication skills and the ability to work with constantly changing priorities are required.

COMPUTER SKILLS
Computer knowledge is required including proficiency in Microsoft Office applications. Must have the ability to learn the company’s Pace ERP system in order to enter jobs, plan and possibly estimate jobs following Yunker-Pace processes and procedures. Pace system experience is preferred. Possesses the ability to accurately and efficiently perform daily data entry operations. Must be able to accurately link files in the job Reference Data tab and be able to navigate/utilize all LAN resources.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve conceptual math problems efficiently.

REASONING ABILITY
Must have the ability to think logically and critically toward the execution of written and oral instructions. Ability to solve variable based problems. Ability to learn, execute and train to internal production processes and procedures.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment is fast paced and may require overtime as the task load dictates. While the vast majority of the employee’s time will be spent in their described area there will be times when effort and leadership will be required in the production area to ensure project execution.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are looking for aggressive sales executives with a hunter mentality to join our team. With our staff of industry experts and a solid sales strategy we deliver a level of quality and service second to none. Our primary business segments include: Creative and Industrial Design, Prototyping, Large Format Printing and Fabrication, Program Management and Nationwide Installation, Warehousing and Fulfillment, Online Reporting and Customer Support.

Currently we have primary openings (but not limited to) the Texas and East Coast regions. We offer the candidates an opportunity to evolve their careers within a fast paced industry servicing some of the largest and most recognized brands around with an established state of the art facility with an experienced, fun and supportive team and company that comprises of 78+ years of experience.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements using leads supplied by marketing support.
• Create one-on-one relationships with buyers (Introduce Yunker services to existing relationships, if permitted).
• Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing required RFQ’s.
• Dynamically collaborates with client to offer innovated ideas and solutions.
• Contributes information to market strategy by monitoring competitive products and reactions from accounts.
• Manage daily activities within our CRM system.

QUALIFICATIONS & REQUIREMENTS

Ideal candidate will have experience working within the retail categories relevant to Yunker’s core services. These categories include but not limited to, Brand Retail Markets, Specialty Shops, C-Store, QSR and Product Manufactures.

• BS/BA degree
• 2+ years of successful industry relevant sales experience
• Customer focused people skills, emphasizing excellence
• Great communication and presentation skills
• Persistence in meeting sales goals
• The ability to manage, multi-task within a fast paced environment
• Travel as needed
• CRM platform experience
• Proficient skills with Microsoft Office

BENEFITS

• Base salary plus commissions
• Comprehensive benefit package (Medical, 401K)
• Paid expenses
• Uncapped growth potential
• Established industry focused state of the art stable environment that supports long term careers